My trades closed due to a technical error

If you encounter serious and unexplained issues with your trades, we are here to assist you in resolving the problem. To ensure a prompt and effective investigation of your case, please follow the steps outlined below:

Prepare your request:  please ensure that you have all the necessary information and details ready. This will help expedite the investigation process and provide a quicker resolution to your issue. When submitting your request, provide the following details in the specified format:

1. Login ID: Your unique login identification used to access the trading platform.
2. Platform & Trading Account Number: Specify whether you are using MT4 or MT5, and provide your trading account number.
3. Trade Number(s): Include the trade number(s) associated with the affected transactions.
4. Description of the problem: Provide a comprehensive description of the issue you encountered. Explain what happened and what you expected to happen. Include any relevant details such as error messages, abnormal behaviors, or discrepancies in trade execution.
5. If available, attach screenshots or any other supporting documentation that can help our team investigate your case more effectively. This may include screenshots of error messages, transaction histories, or account statements.

Submit your request: Once you have compiled all the necessary information, submit your request to [email protected]. Ensure that your request is clear, concise, and accurately reflects the details of the issue you are experiencing.

If necessary, our support team may reach out to you for further clarification or additional information. Stay responsive to any communication from our team to expedite the resolution process.

Once the investigation is complete, our support team will provide you with a detailed explanation of the issue and any necessary actions taken to resolve it.